About Us

Meet the Team

Ellen E. Miller
ERPA

Ellen is owner and operating officer of the company. An original partner, she has been at the helm of Creative Benefits since the company was started in 1985. Ellen has served as the President of the National Institute of Pension Administrators (Mid-Atlantic Chapter) and on the Board of Directors of the National Institute of Pension Administrators for several terms.

C. Joyce Doonan
APA, ERPA

C. Joyce Doonan is Secretary/Treasurer of the firm. She has been employed with the company since 1990 in the capacity of Office Manager and Senior Plan Administrator. She received her Accredited Pension Administrator designation in 2001 and her Enrolled Retirement Plan Agent designation in 2010. She specializes in defined contribution plans.

Phyllis S. Murray
ERPA

Phyllis S. Murray joined the firm in 1989 and is a Vice President. She has a BA in Mathematics and has over 24 years of experience in the pension field. She is a Senior Plan Administrator and received her Enrolled Retirement Plan Agent designation in 2010. Her specialty is defined benefit pension plan administration.

Christy L. Feser
APA, ERPA

Christy L. Feser is a Vice President of the firm. She has been employed with the company since 1989. She is a Senior Plan Administrator who received her Accredited Pension Administrator designation in 2001 and her Enrolled Retirement Plan Agent designation in 2010.

Kim A. Matos
APA

Kim A. Matos has a BA in Business Administration concentrating in Finance. She has been employed with Creative Benefit Services since 2006 as a Plan Administrator. In 2009, she obtained her Accredited Pension Administrator designation.

Amy C. Shockley
APA, ERPA

Amy C. Shockley has been in the pension industry since receiving a BA in 1997. She has been employed as a Plan Administrator with Creative Benefits Services since 2009. She received her Accredited Pension Administrator designation in 2004 and her Enrolled Retirement Plan Agent designation in 2010.

Dana M. Wilson
Administrative Assistant

Dana M. Wilson plays an essential role in Creative Benefits Services maintaining its great reputation. She is responsible for client reports and timely filing of government forms, along with keeping everyone on track. After working with animals for 10 years and deciding on a major career change, she is now our Administrative Assistant.

Helen Archer
Administrative Assistant

Helen Archer joined the team of Creative Benefits Services, Inc., as an Administrative Assistant in 2006. She is proud to be a part of a team that works on providing good customer service to their clients and participants of the plans.