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Individual Staff Bios

Our Staff

Online Newsletter


Individual Staff Bios
 
Ellen E. Miller, CPP
Ellen E. Miller, owner and operating officer of the company, joined Creative Benefits Services, Inc. in 1985. She has been in the pension industry since 1980. She is a Certified Pension Planner with the National Institute of Certified Pension Planners. She served as President of the Mid-Atlantic Chapter of the National Institute of Pension Administrators and has been a member of the Board of Directors of the National Institute of Pension Administrators. Ellen is currently President of her Rotary club and is a former member of the Board of Directors of Executive Women's Network in Baltimore and is a founding member of a local ERISA Forum.
She can be reached at emiller@creative-benefit.com
C. Joyce Doonan, APA
C. Joyce Doonan is Secretary/Treasurer of the firm. She has been employed with the company for 17 years in the capacity of Office Manager and Senior Plan Administrator. She received her Accredited Pension Administrator designation in 2001. She specializes in defined contribution plans.
She can be reached at jdoonan@creative-benefit.com
Phyllis S. Murray
Phyllis S. Murray is a Vice President of the firm. She has a BA in Mathematics and has over 24 years of experience in the pension field. She has been employed by Creative Benefit Services, Inc. for 18 years and is a Senior Plan Administrator. Her specialty is defined benefit pension plan administration.
She can be reached at pmurray@creative-benefit.com
Christy L. Feser, APA
Christy L. Feser is a Vice President of the firm. She has been employed with the company for 18 years. She is a Senior Plan Administrator who received her Accredited Pension Administrator designation in 2001. She specializes in defined contribution plans and trust document preparation.
She can be reached at cfeser@creative-benefit.com
Kim A. Matos
Kim A. Matos has a BA in Business Administration concentrating in Finance. She has been employed with Creative Benefit Services for 2 years as a Plan Administrator. Currently, she is working toward obtaining her Accredited Pension Administrator designation. Kim is the firm's Datair DC Win specialist.
She can be reached at kmatos@creative-benefit.com
Dana M. Higgins
Dana M. Higgins plays an essential role in Creative Benefits Services maintaining its great reputation. She is responsible for client reports and timely filing of government forms, along with keeping everyone on track. After working with animals for 10 years and deciding on a major career change, she is now our Administrative Assistant. She is a dedicated employee and has been working with our company since 2001. She looks forward to your calls.
She can be reached at dhiggins@creative-benefit.com
Helen E. Archer
Helen Archer joined the team of Creative Benefits Services, Inc., as an Administrative Assistant in 2006. She is proud to be a part of a team that works on providing good customer service to their clients and participants of the plans.
She can be reached at harcher@creative-benefit.com